KudaBank Review: All You Need to Know About Kuda Bank (2023)

What is Kuda Bank

Features of Kuda Bank

Mobile-first

For Kudabank, they’re mobile-first. This makes a lot of sense as Nigeria is a largely mobile dominated market. Statista reports that “in 2018, there were 49.4 million mobile phone internet users in the country. This figure is projected to grow to 76.3 million by the end of 2023.”

Being mobile-only is a great way to go, especially as quite a number of people do not enjoy the physical, brick and mortar bank experience.

Next-to-zero (Bank) charges

Now to a very important one. Traditional banking institutions have thrived on bank charges. Inter/intrabank transfer charges, SMS alert charges, card maintenance charges and more are frequent financial burdens that their users have to take up. Kuda has reduced this to the barest minimum.

Kuda does not charge a card maintenance fee, neither do they do SMS alert charges. For transfers, currently, each Kudabank user gets 25 free transfers every month.

Kudabank has predicted this move to save its users a significant 1,312.5 naira every month and 15,250 naira every year. (The equivalent of what traditional banks would have charged them if they did that number of transfers per month).

Flexibility

Talk about efficiency, the flexibility of Kudabank’s features have has surprised its users. Not only that, but users have also been excited by the flexibility of the company’s operation.

A significant aspect of this is that you get your Kuda card delivered to your doorstep. To be clear, no other bank does this.

Customer service

While they don’t run a 24/7 customer service –as I didn’t get a response to my in-app chats until 6 am– subsequent responses to my messages and inquiries were swift.

Users love a product with which they wouldn’t experience unnecessary issues. And if they do, they want to be able to resolve them in a jiffy. Traditional banks don’t provide these, Kudabank does.

In fact, Hubspot reports that 90% of customers rate an immediate response as “important” when they have a customer service issue. “Immediate” here is defined as 10 minutes or less.

(A screenshot is due here, but the Kudabank mobile app does not allow users to take screenshots in-app).

also read TOP 10 TRUSTED AND RELIABLE ONLINE PLATFORMS TO SAVE AND INVEST MONEY IN NIGERIA

Additional account benefits

Asides just being a bank to you, with Kudabank you also have a savings feature. Where you can set it to save a particular amount whenever you spend money from your account.

A savings feature is great as before the advent of Fintech products solely focused on savings, the bank account also served as the savings product. But no deliberate action was done to make the “savings account” experience better for users.

Is Kuda Bank Safe?

Yes, your money is safe with kuda bank.  all accounts are secured with the same high-security encryption other local banks use.

Conclusion

Kuda bank is a digital only bank that runs predominantly on smartphones, though they also have a USSD channel. This means that, one do not need physical locations to provide full banking services.

Being digital only means you save all the money you would have spent on maintaining branches, as a result kuda bank can afford to charge a lot less than other banks do.